Nordstrom, the new era for a retail chain.

Recommendations         Nordstrom should change into a more structure organization to come up growth in organisation and profit possible thru adroitness and economies of scale.         Strengthen the control system with cogitate on beliefs and syner shed light on awayic control systems.         Reward team coiffureance more than individuals.          prevent developing the Human resource dimension with selective recruiting, focussing on employee satisfaction and employee turnover as key. The service triplicity at Nordstrom The service triangle is shown in display 1 and contains 1) scene the promise, 2) enable the promise and 3) delivering the promise. Setting the promise Nordstrom perform ordinary trade activities but the main way of setting the promise is by performing excellent services so that the customer wants to discern back, an image of excellence and word of m offh. alter the promise Is d nonpareil by s upport departments that asks for help, by providing statistics and financial information to all employees and by empowering the employees. Initiatives argon do from the bottom and up in the organization. Regularly meetings and communication supposition between different managers, profit sharing, bonuses and commission systems is in joint total to a strong Human Resource scheme (See Exhibit 2) the main factors in change the promise. Delivering the promise Is through with(p) mainly thru charge employees with supporting managers and an individualized and customized approach both when it comes to the shops, the employee and the customer. The employees are exceedingly motivated and it exist an entrepreneurial and evangelical spirit on the shop floor. Change in organizational structure A big company subscribe out need a more coordinate organisation and the oneness Nordstrom have today have to be more tick if they want to expand into new geographical areas. To improvi ng enabling the promise I suggest to build a! n organisation as shown in Exhibit 3 with a well structured centralized organisation with top management and support... If you want to get a full essay, order it on our website: OrderCustomPaper.com

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