MANAGMENT OF HEALTH AND SAFETY Assignment Example | Topics and Well Written Essays - 1750 words

MANAGMENT OF health AND SAFETY - Assignment Example(2002) stated that contrary to the standard business of product and services, customer merriment is intangible and challenging to measure but it is a fundamental aspect of the hospitality business. The industry involves crack an environment that mimics the customers comfort zone in terms of accommodation and catering as well as communication. Health and synthetic rubber must be guaranteed for customers and employees to ensure accomplishment of customer expectations in the hospitality industry argon perceived with greater intensity than for many other products and services (David, 2009). Garden, (2008) detect that modern technology has enhanced customer feedback mechanisms, much(prenominal) as the application of mobile technology for customers to show a request and to give instantaneous feedback with regards to the services offered. According to Marshall & Johnston (2009), customers argon rational in their evaluation and may gi ve positive remarks where least expected or fail to give confidence where it is highly anticipated. Hammond et al. (2006) proposes a point of involvement and feedback check whereby employees and customers ar offered a chance to indicate if they are satisfied with the health and safety measures that have been put in place within the organization at all levels of the supply chain. Electronic devices can be installed in the various facilities available for customers and employees for them to key in anonymously their views regarding their perceptions with regard to their health and safety. These include food, water and environmental safety in relation to facilities such as kitchen, toilet, bathroom, and bed or water dispenser among others. Whenever an issue is detected, it is electronically transmitted directly into the managements notification system. Zheng (2004) observed that constant monitoring of the implementation of health and safety standards is necessary for effective improve ments whenever changes are needed. Popper (2004) noted that health and safety surveys enhance an organizations capacity to retain and also attract potential customers as well as to retain employees. This is accomplished through well designed and implemented study questions that throw in real trend exploration. Such surveys provide useful information regarding the necessary amendments to improve health and safety standards. CODEX ELEMENTARIOS was developed by the UN to control risks in 1962. It developed the hazard assessment system called HACCP (Hazard summary and Critical Control Point). Health and safety study facilitates in risk analysis to determine if there is high risk (Critical Control Point), medium risk or low risk (control points). It is important to help in the analysis of the intensity or severity of risk and frequency of occurrence (Kotler et al. 2002). 3.0 Research school principal Are employees and customers exposed to risks that may affect their well-being? 3.1 Research Philosophy, Approach and Strategy This research pull up stakes be based on the general understanding that workers and customers are rational and will offer a true reflection of their feelings regarding their health and safety in the organization. It is assumed that they clearly understand what they need and are also capable of evaluating whether their expectations have been met. It is also expected that employees and customers will be ready to sacrifice 5 minutes of their time to